No refund will be issued after 14 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) Spy4m subscription.

If you purchased additional subscription/s in another order, no refund will be issued.

Your refund may be issued only once. If you buy another Spy4m subscription at a later time, it will not be subject to the same refund request.

No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user's control panel or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-link Spy4m Software in the event of the performed upgrade of the operating system on the target device.

No refund will be issued in case a user’s target device is not in compliance with the Spy4m Compatibility Policy;

No refund will be issued in case the target device has lost connection with Spy4m subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

1. a target computer is not owned by a user or a user did not received a consent of a target computer owner to install the Spy4m Software;
2. a target computer runs an unsupported operating system.
3. a user does not follow the installation guidelines received from our customer support team via email or telephone call;
4. a user does not accept technical assistance;
5. a user intended to use Spy4m Desktop on more than one target computer after purchasing one subscription plan;
6. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
7. no access to a target computer;
8. a target computer does not have an Internet connection;
9. a user’s target computer is not in compliance with the Spy4m compatibility requirements;
10. Spy4m Software was unlinked or damaged by anti-virus software or by a target device’s owner;
11. a target computer has lost connection with Spy4m subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

1. a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the Spy4m Software;
2. a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
3. the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Spy4m Software;
4. update of operating system of a target phone;
5. a target phone was reset to original factory settings;
6. a user does not follow the installation guidelines of our customer support team via email or telephone call;
7. a user does not accept technical assistance;
8. a user does not have a physical access to a target phone or has forgotten the password to unlock it;
9. a user did not receive the data that had been saved on a target phone before Spy4m was installed on it;
10. a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada.
11. a user intended to use Spy4m Phone on more than one target device after purchasing one subscription plan;
12. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
13. a user is either unable or does not want to jailbreak iPhone to utilize advanced features;
14. a user’s target phone is not in compliance with the Spy4m compatibility requirements;
15. Spy4m Software was unlinked or damaged by anti-virus software, target device’s owner or other services;
16. advanced features of Spy4m Software (WhatsApp, Skype, Viber monitoring, etc.) are not available because a user is either unable or does not want to root the Android device.

1. a target device is not owned by a user or a user did not receive a consent of a target device owner to install the Spy4m Software;
2. a user does not have iCloud credentials for a target device or they are not up-to-date;
3. iCloud backup can not be activated to a target device by a user, even though it is technically possible;
4. a target device does not have daily WI-FI connection;
5. change of carrier leading to loss of Internet connectivity and consequently improper functioning of Spy4m Software;
6. a user does not follow the installation guidelines of our customer support team via email or telephone call;
7. a user intended to use Spy4m on more than one target device after purchasing one subscription plan;
8. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
9. a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;
10. a user did not receive the data that had been saved to iCloud account before Spy4m Software installation.
11. 2-factor/2-step verification is enabled on a target device and a user is either unable or does not want to disable it.

Users may use Assistance as a remote access to a target device to perform jailbreak/root, installation, customization etc (via TeamViewer).

This optional service is non-refundable and costs EUR 49.99 (one-time payment).

Users that do not select Spy4m Phone Support Services and/or Assistance will continue to have access standard technical support standard Spy4m support options offered at no additional charge.